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Assault by Circuit City Store Director.... UPDATED 12/22 - going on the radio

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Female

New Member

Date Posted: Dec/14/2004 2:23 PM

Wow, maybe it's time to get the Mods in here or remove this thread.

For all we know this could be one of the most elaborate hoaxes created just to tarnish CC's rep.
Maybe the guy was pissed at CC and this is his way of getting back at them. FW may be opening themselves up for a defamation lawsuit by allowing this to continue without any proof whatsoever!

Tim you hear this?

syber

New Member

Date Posted: Dec/14/2004 2:24 PM

How much money has CC offered to settle for unlawfully holding you against your will and assault. Seems the companies insurance carrier should be making a settlement. Attorney to do this case should be easy.

undefined

Senior Member
1K

Date Posted: Dec/14/2004 2:25 PM

kelly53s said:

uneasyrider said:

I wish this had happened to me. I'll be damned if I let anyone assault me, imprison me, rob me, humiliate me in public, and let them get away with it.

'uneasyrider' has it right 'undefined', you were humiliated in public, where other shoppers could think you were caught in a criminal act. Why else would the store director be acting the way he was? You were being portrayed as a criminal by store management, so some kind of restitution maybe should be forthcoming?
Imagine if people from your church saw you, or people from your job, or even your neighbors, why they might be led to think, because of what was happening, that you were doing something criminal. Your reputation has been tarnished.

This is a valid point. One which I will bring up with the Regional Vice President (expecting a call in the next little bit). My wife commented on the same thing - while I was caught up with defending my rights, I was being made to look like a criminal by the store management. I feel confident that I was in the right in my actions and position, and as someone who has never been arrested (or even detained by law enforcement) it does make me feel uncomfortable and embarrassed.

As an update - I received a voicemail while at lunch that the regional vice president has been made aware of the situation and will be calling me today. I will keep everyone updated on how that goes.

Again, please, I understand the sentiment about firing the manager. What everyone needs to understand is that it is not my call, nor should it be. How Circuit City deals with their internal human resources issues is dictated by one customer who was wronged. I believe that I am owed an apology - not a termination letter (for the store director).

With regards to "sticking it to them" - I feel that is what I am doing already. I have contacted their senior management and will explain things to them. I have spoken with my attorney regarding civil litigation (I would rather it not come to that). In a few short hours (unless CC makes a hell of a convincing case) I will file a police report. At the moment, the ball is in their court.

Let me ask everyone here a question - would you prefer Circuit City to pay out a single cash settlement to one customer who was treated improperly, or would you prefer Circuit City to create a formal plan (and implement it) to improve their customer relations and management training?

I would really appreciate opinions on the above question.

japaninator

Senior Member

Date Posted: Dec/14/2004 2:27 PM

Female said:

Wow, maybe it's time to get the Mods in here or remove this thread.

For all we know this could be one of the most elaborate hoaxes created just to tarnish CC's rep.
Maybe the guy was pissed at CC and this is his way of getting back at them. FW may be opening themselves up for a defamation lawsuit by allowing this to continue without any proof whatsoever!

Tim you hear this?

Tazznum1

Shopaholic Member

Date Posted: Dec/14/2004 2:28 PM

I would like guidelines on what CC can do and not do and what is expected from customers to be posted on the entrance and exits.

undefined

Senior Member
1K

Date Posted: Dec/14/2004 2:28 PM

Female said:

Wow, maybe it's time to get the Mods in here or remove this thread.

For all we know this could be one of the most elaborate hoaxes created just to tarnish CC's rep.
Maybe the guy was pissed at CC and this is his way of getting back at them. FW may be opening themselves up for a defamation lawsuit by allowing this to continue without any proof whatsoever!

Tim you hear this?

I'd like to respond to this in two parts...

1. (To "Female") This is what happened. It is my side of the story. I am telling the truth, and if you feel so inclined look back at the >1200 posts I've made here on FW to see that I'm generally pretty level-headed. Tim / Fatwallet has not endorsed nor commented on this thread.

2. (To Chief Mucky Muck) Feel free to PM me. I will gladly provide you with a telephone number you can call me at (and the names and numbers of everyone I've dealt with at CC).

Tazznum1

Shopaholic Member

Date Posted: Dec/14/2004 2:29 PM

japaninator said:

Female said:

Wow, maybe it's time to get the Mods in here or remove this thread.

For all we know this could be one of the most elaborate hoaxes created just to tarnish CC's rep.
Maybe the guy was pissed at CC and this is his way of getting back at them. FW may be opening themselves up for a defamation lawsuit by allowing this to continue without any proof whatsoever!

Tim you hear this?

Hmm... new member...

A real real dim light.

japaninator

Senior Member

Date Posted: Dec/14/2004 2:33 PM

undefined said:

Let me ask everyone here a question - would you prefer Circuit City to pay out a single cash settlement to one customer who was treated improperly, or would you prefer Circuit City to create a formal plan (and implement it) to improve their customer relations and management training?

I would really appreciate opinions on the above question.

I think I already expressed my opinion on it, but I think that public awareness is the most important thing that can come out of the situation. It would be nice if Circuit City implemented a plan to change, but that is only one small part of the equation. On the retailer side of things, Circuit City is only one of many large retail chains. It would be nice if other retailers also were forced to take notice. On the consumer side, consumers need to know their rights. This is at least the 2nd thread on this type of behavior in the last 3 days. I must admit that previous to these two threads (the other one being the $0.01 BB strategy guide thread), I hadn't even given a thought to my rights or what I would do in the situation.

And about the payout, frankly, I couldn't care less, but it could actually help promote the whole public awareness thing, even if it is just a 2-line blip in Newsweek or USA Today.

SeriusBlack

Senior Member
1K

Date Posted: Dec/14/2004 2:37 PM

I would bet my life that Female is either a CCity employee or employed by them through some other company (perhaps, an attorney?

5 posts in all. Yep, she just showed up to this thread by chance and started talking.

SHE ALREADY KNOWS TIM!?!

Since when did newbies know who runs this site and how to get in touch with him?

Smell rank....like another CCity assault!

Female said:

Wow, maybe it's time to get the Mods in here or remove this thread.

BuonaFortuna

Senior Member

Date Posted: Dec/14/2004 2:46 PM

The formal plan will be written up and never implemented; they'll promise you anything to get you off of their backs, but the minute the papers are signed, it's forgotten. The only thing that will stop abuse like this is negative publicity and a lawsuit; that's the bottom line unfortunately. Other retailers will take note and train their employees accordingly. You could always donate any money you receive to The Electronic Frontier Foundation or another worthy organization.

fvfquaker

Senior Member
2K

Date Posted: Dec/14/2004 2:47 PM

to bad it wasn't bestbuy this happend to!

loungesong

Addicted Member

Date Posted: Dec/14/2004 2:48 PM

Wow! I just read this. What the hell was this guy thinking? I would venture to say drungs could have been invovled.

I was a witness for a woman who was falsely accused of shoplifting in a Macy's about six years ago. I was coming in the store as she was coming out and a HUGE plain clothes security guard grabbed her so hard her jacket and shirt tore off. Then when she started screaming another guy came over, put her on the ground, and they had about 500 lbs of their knees on top of her back. She suffered a LOT of legit injuries and it turned out someone WAS stealing, but the idiot guard grabbed the wrong woman.

She got about 300K in damages out of them and I think the second guard went to jail for battery.

BlackDude

Member

Date Posted: Dec/14/2004 2:49 PM

I would bet my life that Female is either a CCity employee or employed by them through some other company (perhaps, an attorney?

5 posts in all. Yep, she just showed up to this thread by chance and started talking.

SHE ALREADY KNOWS TIM!?!

Since when did newbies know who runs this site and how to get in touch with him?

Uh-Oh! Maybe it is a CC attorney and they've already contacted FW and that's how they know his name?

kelly53s

Senior Member

Date Posted: Dec/14/2004 2:50 PM

Female said:

Wow, maybe it's time to get the Mods in here or remove this thread.

For all we know this could be one of the most elaborate hoaxes created just to tarnish CC's rep.
Maybe the guy was pissed at CC and this is his way of getting back at them. FW may be opening themselves up for a defamation lawsuit by allowing this to continue without any proof whatsoever!

Tim you hear this?

What if everything OP has written on what happened is exactly on the money? Was OP wrong to post? Does OP have the right to inform his money hungry Fat Walleters what happened on a supposively great deal?