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Assault by Circuit City Store Director.... UPDATED 12/22 - going on the radio

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TheWiseGuy

Senior Member

Date Posted: Dec/14/2004 12:27 PM

undefined said:

TheWiseGuy: If you read through my posts (I cannot speak for all of FW) - I have not asked for termination of any employee.... perhaps sending them to anger management class, but not termination.

my post was not directed at u, but mostly at the rest of the haters on the thread.

TheWiseGuy

Senior Member

Date Posted: Dec/14/2004 12:35 PM

Tazznum1 said:

Not to mention that the customer could be my mother, father or grandma. Come on....just stop it. Stress does not give you an excuse to snap. If you cannot handle the rush of the crowds, you do not belong dealing with them. AT ALL.

i said, what happened should never have occurred, but don't complain if xmas at ur house isn't as cheery cuz ur father found out he was just fired, now he'll have to return all ur gifts, cuz he can't pay the rent, and by next month if he can't find a job, ur family will be out on the street.

Tazznum1

Shopaholic Member

Date Posted: Dec/14/2004 12:43 PM

TheWiseGuy said:

Tazznum1 said:

Not to mention that the customer could be my mother, father or grandma. Come on....just stop it. Stress does not give you an excuse to snap. If you cannot handle the rush of the crowds, you do not belong dealing with them. AT ALL.

i said, what happened should never have occurred, but don't complain if xmas at ur house isn't as cheery cuz ur father found out he was just fired, now he'll have to return all ur gifts, cuz he can't pay the rent, and by next month if he can't find a job, ur family will be out on the street.

Maybe he would have held his job if he didn't snap. This is all on him, nobody elses fault. So merry god dammmmn christmas and happy f**kin new year.

Seriously, he should lose his job if he can't handle it, that is what he gets paid to do - handle things. He should go to another job if he can't handle holiday stress. Plus, he is the one that escalated it. And if he is living paycheck to paycheck he should think beforehand.

Message edited by: Tazznum1 on 2004-12-14 12:45:08

inda

Senior Member
1K

Date Posted: Dec/14/2004 12:45 PM

Would have been funnier if a fist fight broke out in the store

dkong

Senior Member

Date Posted: Dec/14/2004 12:49 PM

inda said:

Would have been funnier if a fist fight broke out in the store

OP did the right thing not to push/hit back. that's what the police are for.

Rowan

Member

Date Posted: Dec/14/2004 12:51 PM

TYTBUDGET said:

This was assault (1) and theft (2).

The issue isn't your turning the other cheek, it's about teaching CC that they can't get away with the equivalent of criminal behavior.

Yes, contact all the local TV stations.
Write all of your newspapers.
But first sue.
I'm sorry, I know you don't want to but there are issues at stake much larger than this one incident. Even filing a Police Report is virtually worthless.

You need to file a civil suit — and trust me, CC isn't the only big box retailer whose undivided attention you will be guaranteed to have. This is the wake up call that Worst Buy and all the rest of them need. Badly.

Tytie

I pretty much agree there, sadly it seems that the focus on the bottom line has become much more important to these companies; than the treatment of their customers. Even if you were to donate any money you won from a civil suit to charity OP, a suit would force CC to explain why their employees are now using physical force against customers over video games that have been paid for.

kelly53s

Senior Member

Date Posted: Dec/14/2004 12:57 PM

uneasyrider said:

I wish this had happened to me. I'll be damned if I let anyone assault me, imprison me, rob me, humiliate me in public, and let them get away with it.

'uneasyrider' has it right 'undefined', you were humiliated in public, where other shoppers could think you were caught in a criminal act. Why else would the store director be acting the way he was? You were being portrayed as a criminal by store management, so some kind of restitution maybe should be forthcoming?
Imagine if people from your church saw you, or people from your job, or even your neighbors, why they might be led to think, because of what was happening, that you were doing something criminal. Your reputation has been tarnished.

Message edited by: kelly53s on 2004-12-14 13:42:58

Luder

Thrifty Member

Date Posted: Dec/14/2004 1:00 PM

I predict OP will take no further action on this matter, and nothing will ever come of CC's "investigation."

smartraj79

Senior Member

Date Posted: Dec/14/2004 1:02 PM

Just reading this makes me angry. OP for heaven's sake don't leave this issue lightly. It can cause a great impact in improving customer service nationwide

japaninator

Senior Member

Date Posted: Dec/14/2004 1:07 PM

I'd say that public exposure of the situation is the most important part of the whole thing. I don't know if local news stations/newspapers will cover it, but there needs to be some sort of large-market exposure from this. If the only way is a civil suit so be it, but I think that shoppers and managers alike need to hear about this and think about what they would do in that situation. Seriously, if I were the manager, I think I would have eaten the extra cost of that one transaction straight out of my own pocket rather than get all huffy and lose much more money by getting canned. That, however, is me thinking with no stress, and no adrenaline flowing.

The bottom line, IMHO would be getting as many people as possible to hear about the incident. Whatever you need to do to get that accomplished, undefined, you should do. An apology and everything is nice, but there is a greater good to be had here.

skyracer3

Senior Member
1K

Date Posted: Dec/14/2004 1:24 PM

Undefined...it is your duty to make sure both the manager and director are fired.

CINW

Addicted Member

Date Posted: Dec/14/2004 1:28 PM

If there is a FWer who happens to be an attorney or have close ties to one, maybe you can offer your help to OP. I am sure this is enough at the personal level for OP.

52club

Happy Member

Date Posted: Dec/14/2004 1:45 PM

To the OP just realize that if you proceed you might be ruining x-mas for another family. Also think about working 60+ hours weeks for "the man" since well before Thanksgiving, trying to deal with underpaid employees and upset customers, and missing your own family. This is only a small part of how retail employees gets stressed out. I worked in retail management for 6 months after graduating from college with a 4 year degree. I quickly switched jobs when I was offered a job with the federal govt. Not everyone is this lucky. I'm sure the managers who acted so ignorant were wrong, but if they are fired it really doesn't solve the culture that retail corporations are trying to promote of us against the devils. I am very impressed that you kept your cool as well as you did. It might be easier for me to say just to let things slide since I'm not in the situation, but at least think twice about getting these people fired right before x-mas.

MrLateNite

Senior Member
1K

Date Posted: Dec/14/2004 1:47 PM

This is just sad. I worked for 7 years in retail at a single company.

We were NEVER allowed to:
- Raise our voices at a customer, even a proven thief or one already screaming at us
- TOUCH any customer in any way, shape or form
- Pull any merchandise or paperwork from a customer in any way.
- Restrain ANYONE from leaving the premises, either by vocal command or by threats of or actual force, INCLUDING KNOWN/SEEN shoplifters (They had to physically exit the front door, and the store manager and ONLY the store manager could approach them AFTER exiting the last point of payment, and usually it involved only taking a polaroid of the vehicle/licence/person.

Message edited by: MrLateNite on 2004-12-14 15:24:17

jimvonier

Broke Member

Date Posted: Dec/14/2004 1:49 PM

52club said:

To the OP just realize that if you proceed you might be ruining x-mas for another family. Also think about working 60+ hours weeks for "the man" since well before Thanksgiving, trying to deal with underpaid employees and upset customers, and missing your own family. This is only a small part of how retail employees gets stressed out. I worked in retail management for 6 months after graduating from college with a 4 year degree. I quickly switched jobs when I was offered a job with the federal govt. Not everyone is this lucky. I'm sure the managers who acted so ignorant were wrong, but if they are fired it really doesn't solve the culture that retail corporations are trying to promote of us against the devils. I am very impressed that you kept your cool as well as you did. It might be easier for me to say just to let things slide since I'm not in the situation, but at least think twice about getting these people fired right before x-mas.

I think that it has been said before, if you can not stand the heat get out of the kitchen. These "Employees" need to learn their leasons. If their Families have a crappy x-mas because of it oh well, they should ahve thought about it before the touched (by definition assault) the OP. Heck for all we know they are not even christians, and therefore would not be celebrating x-mas.

kelly53s

Senior Member

Date Posted: Dec/14/2004 1:49 PM

Say guys!
I was thinking about heading to Circuit City soon to look at something they may still have on clearance.
My question is this: Do you think I should call the store before I go, to make sure if I do buy this item, I will not be assaulted by the manager, for buying it at a good price, since it would be a good deal to me?

Message edited by: kelly53s on 2004-12-14 13:51:15

japaninator

Senior Member

Date Posted: Dec/14/2004 1:52 PM

52club said:

To the OP just realize that if you proceed you might be ruining x-mas for another family. Also think about working 60+ hours weeks for "the man" since well before Thanksgiving, trying to deal with underpaid employees and upset customers, and missing your own family. This is only a small part of how retail employees gets stressed out. I worked in retail management for 6 months after graduating from college with a 4 year degree. I quickly switched jobs when I was offered a job with the federal govt. Not everyone is this lucky. I'm sure the managers who acted so ignorant were wrong, but if they are fired it really doesn't solve the culture that retail corporations are trying to promote of us against the devils. I am very impressed that you kept your cool as well as you did. It might be easier for me to say just to let things slide since I'm not in the situation, but at least think twice about getting these people fired right before x-mas.

I'm getting somewhat tired of this argument. I read it conversely:
To the OP, please realize that if you proceed you may be saving x-mas for another family. Think about the man who might end up with this guy's job, who has been out of work for 8 months who will finally be able to pay for rent and food and maybe even a few x-mas gifts for his family by working the 60+ hour holiday work weeks.

I am not pro-firing nor con, but I think the "what about this guy's family's Christmas" argument is weak.