Date Posted: Dec/17/2004 10:29 PM
TYTBUDGET said: this was a rare moment in retail commerce
where you had an opportunity to impact a lot of people (like
me) and champion our consumer rights.
And psuJC is
additionally correct in that you never have a conversation
with the Defendant following the altercation ・written, phone,
personal, or otherwise.
I'm just curious Undefined (and I'm
not trying to be patronizing I assure you) ・how old are you? I only
ask because there is a certain degree of na・et・/i> that is
both touching and sweet about you. Your character is truly that of a
generous soul.
But ・you get old (like me LOL, well, 48) and
you begin to understand that mendacity drives most of Corporate
America. To presume (or even hope) that CC shares your values is/was
a tragic example of misplaced trust, and in some ways that's what's
more tragic about this story than anything.
I doubt you'll
ever trust another retailer again. And for that alone I'd
like to see CC pay. Big time.
HOW TRUE I also
came to the conclusion Undefined was young. I applaud how he handled
the situation in the store and his kind and generous ways (as
perceived thru this thread) but - you get old and you realise that
you can't be kind and generous to corporate giants, they will squash
you. That manager should have been put on administrative leave until
a investigation was made. They should also have kept Undefined
updated as to what actions they were taking. Undefined gave them
plenty of time to respond. He said they sounded honestly concerned
about the situation.
I thought to myself, they have training on
how to act (and it is an act) to these situations and they probably
laughed it off and said "yeah right" when they hung up.
Telling
them he didn't want a cash settlement probably gave them the "why
bother with this , it won't cost us anything anyway, he already said
he doesn't want to sue and he's waited too long to take action"
attitude. As I said in an earlier post, they only understand "how
much money is this going to cost us". But, even though you seek no
monetary gain, it's not too late Undefined. As you stated, you have
now filed and are going to the media.
Now they well say "hmmm,
this could bring bad publicity, how much money will this cost us in
lost sales and public relations clean up?" Only after calculating
their loss will they take you seriously. Best of luck to you
Undefined, stay kind, composed, and generous, but cautious.
For
all you guys saying "you should have..." it's getting redundant,
what's done is done , lets just see how it plays out from here.
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