FatWallet.com

pocket the difference™
Sign Up |  Login |  Help

Deals Forums Retailer Ratings Compare Prices Cash Back
Hot Deals  |  Free Stuff  |  Grocery Coupons  |  Finance  |  Deal Discussion  |  Topic Alerts
Have you tried our Topic Alerts? Let us know what you are looking for, and we'll let you know when we find something.

  
Category:

customize
user profile new topic search today
Author
Message Text For:
Assault by Circuit City Store Director.... UPDATED 12/22 - going on the radio
[ EMAIL TOPIC ]   [ PRINT TOPIC ]   [ TEXT ONLY ] [ FORUMS : TOPICS : REFRESH ]
This Topic has 28 pages :  [  1234567891011121314 | 15 16171819202122232425262728 | Next | Previous ]



Posts: 1550  Registered: Feb 2001
atomicdude

Senior Member
1K

Date Posted: Dec/15/2004 11:22 AM

crazy story. i woulda called the police right there and then. cause you had a ton of witnesses. good thing there's video tape (tho it's in CC's possession)

so how much did they lose really? $5~10 per title? turned it into a customer service fiasco...haha. and you wonder why all our good jobs are being outsourced.


Reply
Quote
Top
Bottom
Edit
Posts: 1261  Registered: Mar 2003
undefined

Senior Member
1K

Date Posted: Dec/15/2004 11:22 AM

Tazznum1 said:

Please. Everyone stop talking about the media. They have better things to cover this time of the year. Like homeless kids, starving families, people burned out of their home for the holidays, not a guy that had his bag ripped out of his hand that did nothing about it afterwards.



Well said. Let's not forget the recent election, what is happening in the Ukraine, the falling dollar, and the genocide in the Sudan. (I'm being serious here)

Without a doubt there are more important things going on in the world.


Reply
Quote
Top
Bottom
Edit
Posts: 1303  Registered: May 2003
oliva

Senior Member
1K

Date Posted: Dec/15/2004 11:25 AM

Hip2u77 said:

Ok, so let me get this straight. Everyone is saying sue because someone put their hand on someone and ripped a bag from their hand.

I agree with whoever said it first, the day the lady sued Mc'D's was the day this country started on a down hill slide. Everyone is sue happy. Sad

Someone commented that the guy was probably new since he didn't know to ring it up at the front.

So, who's to say the guy didn't just get the job after having managed a small store somewhere making no money, while attending night school for the last 2 years. Now he's finally got a job where he can pull himself out of debt and finally be able to give his kids cool items like. . . PS2 games.

Instead, one day a guy comes in and knowingly takes advantage of a price mistake

Date Posted: Dec/13/2004 12:53 PM
undefined said:

Dead in Westminster, CO. They know to fix the price



and being worried that since corporate sent out an email explaining the price mistake, (that he might of just got before the incident happened) he would lose his job and have to explain to his wife and kids why they're christmas is now going to suck because dad got fired for letting a guy leave the store.

Sure the guy over reacted and yes the story it's a little far fetched but anyone that's ever been in debt to the point that they know if they lose their current job they're screwed because they won't find another one that pays the same, in turn causing them to know they'll lose their car/house/wife/kids, etc, understands how emotions could run high.

The fact is I don't know why he did what he did. It's not right, but come one people, is it really worth a lawsuit? I'd think not.

Oh, and for the people that would question what I would've done in that situation. Easy, I'll give you perfect example of an incident that DID happen a couple years back.

I was getting ready for a trip to the sand dunes in Waynoka, OK. The day before I was due to leave my battery died for my camcorder. I called around and the closest store that had it was a BB. CSR told me straight out, "Oh yeah, we've got that on the rack."

So, I drove the 30 miles and spent 15 minutes looking up and down the isle for it. After I didn't find it I called a CSR over and asked about it. After another 15 minutes he tracked me down and told me "We don't. . . Uh. . . stock that battery." I explained that "I just called up here an hour ago and was told that it was in stock." "Um, yeah that was me that you talked to, I figured we carried them all." Needless to say, at that point, my blood pressure started to rise, along with my voice. Never cursed or anything like that, but I let him know I wasn't happy about him waisting my time because of his lazyness.

One of the other CSR must have heard me and called the manager, as he showed up not to long after. I explained what happened and got the typical "I'm sorry about that. . . we usually carry that." I told him "The (CSR) just told me you guys don't ever carry that battery, and I don't like the textbook rebuttals from either of you." He said "Sir, I'm sorry we didn't have what you wanted but I'm going to ask you to leave" Being hot headed like I am, I continued to explain their ". . . anything to get the customer into the store" crap wasn't right.

At that point he reached up, put his hand on my shoulder, grabbed my shirt in a fist like manor, turned me towards the door and said "You're going to have to leave the store, now, before I call security." (Since when has BB had security???)

Without blinking an eye, I turned back around, stepped towards him, and in a very calm yet, I'm not playing tone said, "Partner, if you don't take your hand off me, one of us is going to jail. . . the other to the hospital!" Needless to say, with a surprised look on his face, he immediately jerked his hand back to his chest.

After that I walked to the exit, with him and another one of his minions following a few feet behind me.

I never did anything about it. Wasn't worth it.



Well, since most customers chose the way yo did when situation came down like this, I'm 100% sure that you are not the LAST ONE whose shirt was grabbed by BB or CC CSR or manager. Your silence "encouraged" their bad behavior since they can see from this event that they just "fixed" an evil customer who felt guilty therefore did not further complained...

Sometimes customers need to protect their interests (not mention dignity) by THEMSELVES through FIGHT (complaint/lawsuit/media). The worst option is to keep silence since it will sacrifice your interest as well as all other customers. For example, next time when you call your local BB for item availability, if they say "yes", do you still believe them?

 Message edited by: oliva on 2004-12-15 11:29:53


Reply
Quote
Top
Bottom
Edit
Posts: 5973  Registered: Dec 2000
jayK

Senior Member
5K

Date Posted: Dec/15/2004 11:33 AM

undefined said:

Tazznum1 said:

Please. Everyone stop talking about the media. They have better things to cover this time of the year. Like homeless kids, starving families, people burned out of their home for the holidays, not a guy that had his bag ripped out of his hand that did nothing about it afterwards.


Well said. Let's not forget the recent election, what is happening in the Ukraine, the falling dollar, and the genocide in the Sudan. (I'm being serious here)

Without a doubt there are more important things going on in the world.

There are definitely more important things going on in the world, and your story probably won't be picked up by CNN, but there is a very good chance it would get picked up by your local news in a "consumer advocate" piece (they usually run these about once a week).

The fact that there are bigger news stories out there doesn't mean that your story shouldn't be publicized. If that was the case, there would only be a handful of stories in your local newspaper every day.

 Message edited by: jayK on 2004-12-15 11:33:31


Reply
Quote
Top
Bottom
Edit
Posts: 229  Registered: Sep 2003
doublejbass

Senior Member

Date Posted: Dec/15/2004 12:02 PM

Tazznum1 said:

Please. Everyone stop talking about the media. They have better things to cover this time of the year. Like homeless kids, starving families, people burned out of their home for the holidays, not a guy that had his bag ripped out of his hand that did nothing about it afterwards.



Oh right, it's "Care about stuff so we can be aceholes the rest of the year" month. I forgot. The only thing worse than not caring is token caring.


Reply
Quote
Top
Bottom
Edit
Posts: 282  Registered: Jul 2004
loserguy

Senior Member

Date Posted: Dec/15/2004 12:09 PM

undefined said:

Tazznum1 said:

Please. Everyone stop talking about the media. They have better things to cover this time of the year. Like homeless kids, starving families, people burned out of their home for the holidays, not a guy that had his bag ripped out of his hand that did nothing about it afterwards.



Well said. Let's not forget the recent election, what is happening in the Ukraine, the falling dollar, and the genocide in the Sudan. (I'm being serious here)

Without a doubt there are more important things going on in the world.



Yeah, and what about the 15-million dose flu shot shortage? Once the media stopped mentioning it, it was no longer an issue. Shows you the mob mentality of most Americans.


Reply
Quote
Top
Bottom
Edit
Posts: 1393  Registered: Dec 2002
Goferebater

Senior Member
1K

Date Posted: Dec/15/2004 12:09 PM

YMMV now has a new meaning: Your Manhandling May Vary.

My take on this: So the manager crossed the line. You were not hurt or injured. Laugh it off and move on to the next deal. One reason I like FW is that some of the best deals go outside the bounds of the ordinary. Its part of the game. And so is dealing with jerky-jerk jerk managers. Sure, go ahead and complain to CC HQs -- that's part of the game when it gets to that level. But when it comes to lawsuits and contributing to our screwed up legal system and the overly litigious nature of our society, then that is going way too far. Too many lawsuits are ruining our country -- doctors needing to practice defensive medicine and thus skyrocketing medical costs; obstetricians doing mostly c-sections or not delivering at all; higher and higher insurance rates; and companies (like CC) losing money from legal fees/judgements and eventually going out of business.

Mabye FW should have a legal thread category, so all the lawyers and lawyer wannabees coming out of the woodwork can discuss suing decent companies like CC to their hearts content, and leave us other FWers to making deals and playing the game like it should be played. YMMV.

 Message edited by: Goferebater on 2004-12-15 12:16:49


Reply
Quote
Top
Bottom
Edit
Posts: 282  Registered: Jul 2004
loserguy

Senior Member

Date Posted: Dec/15/2004 12:12 PM

OP, you keep mentioning a prior obligation which prevented you from filing a police report. Many of us are curious, what could be more important than a physical assault on yourself that you couldn't postpone or cancel?


Reply
Quote
Top
Bottom
Edit
Posts: 376  Registered: Jul 2003
psuJC

Senior Member

Date Posted: Dec/15/2004 12:27 PM

Goferebater said:

YMMV now has a new meaning: Your Manhandling May Vary.

My take on this: So the manager crossed the line. You were not hurt or injured. Laugh it off and move on to the next deal. One reason I like FW is that some of the best deals go outside the bounds of the ordinary. Its part of the game. And so is dealing with jerky-jerk jerk managers. Sure, go ahead and complain to CC HQs -- that's part of the game when it gets to that level. But when it comes to lawsuits and contributing to our screwed up legal system and the overly litigious nature of our society, then that is going way too far. Too many lawsuits are ruining our country -- doctors needing to practice defensive medicine and thus skyrocketing medical costs; obstetricians doing mostly c-sections or not delivering at all; higher and higher insurance rates; and companies (like CC) losing money from legal fees/judgements and eventually going out of business.

Mabye FW should have a legal thread category, so all the lawyers and lawyer wannabees coming out of the woodwork can discuss suing decent companies like CC to their hearts content, and leave us other FWers to making deals and playing the game like it should be played. YMMV.



This whole episode was beyone the scope of fatwallet. This had nothing to do with the deal, the sale had been completed. This incident transcended all reasonable actions that CC could have taken.

I'm not a laywer, but I take offense to the idea that "Too many lawsuits are ruining our country." People like to say that but have absolutly no facts to back that up.

here's a question for you.. Do you personally know anybody who has filed a lawsuit against someone that was unfounded? I'm not asking if you've heard of one, I'm asking if YOU personally know someone. In fact, lets take a poll. I don't know anybody. I've asked a few coworkers, they don't know any either.

My boss just got back from the magistrate today suing a guy paid to do his roof and never showed up for the job. The guy never showed for court either and my boss won. Was that a frivilous lawsuit? No, that's what you do. You can't just go over to the guys house and take his truck, you need to sue him. You cant demand CC fire the manager. You can't demand CC create policies to that the management knows once a sale is complete it's done and you can't undo it. You have to sue them. Unless we want vigilantes running around and blackmail commonplace, the courts are the only way to settle disputes like this and the only place you get a level playing field, relativly speaking.


Reply
Quote
Top
Bottom
Edit
Posts: 282  Registered: Jul 2004
loserguy

Senior Member

Date Posted: Dec/15/2004 12:50 PM

psuJC said:

Goferebater said:

YMMV now has a new meaning: Your Manhandling May Vary.

My take on this: So the manager crossed the line. You were not hurt or injured. Laugh it off and move on to the next deal. One reason I like FW is that some of the best deals go outside the bounds of the ordinary. Its part of the game. And so is dealing with jerky-jerk jerk managers. Sure, go ahead and complain to CC HQs -- that's part of the game when it gets to that level. But when it comes to lawsuits and contributing to our screwed up legal system and the overly litigious nature of our society, then that is going way too far. Too many lawsuits are ruining our country -- doctors needing to practice defensive medicine and thus skyrocketing medical costs; obstetricians doing mostly c-sections or not delivering at all; higher and higher insurance rates; and companies (like CC) losing money from legal fees/judgements and eventually going out of business.

Mabye FW should have a legal thread category, so all the lawyers and lawyer wannabees coming out of the woodwork can discuss suing decent companies like CC to their hearts content, and leave us other FWers to making deals and playing the game like it should be played. YMMV.



This whole episode was beyone the scope of fatwallet. This had nothing to do with the deal, the sale had been completed. This incident transcended all reasonable actions that CC could have taken.

I'm not a laywer, but I take offense to the idea that "Too many lawsuits are ruining our country." People like to say that but have absolutly no facts to back that up.

here's a question for you.. Do you personally know anybody who has filed a lawsuit against someone that was unfounded? I'm not asking if you've heard of one, I'm asking if YOU personally know someone. In fact, lets take a poll. I don't know anybody. I've asked a few coworkers, they don't know any either.

My boss just got back from the magistrate today suing a guy paid to do his roof and never showed up for the job. The guy never showed for court either and my boss won. Was that a frivilous lawsuit? No, that's what you do. You can't just go over to the guys house and take his truck, you need to sue him. You cant demand CC fire the manager. You can't demand CC create policies to that the management knows once a sale is complete it's done and you can't undo it. You have to sue them. Unless we want vigilantes running around and blackmail commonplace, the courts are the only way to settle disputes like this and the only place you get a level playing field, relativly speaking.



I personally know 2 parties who have abused the legal system very badly (one was a lawyer until he got busted).


Reply
Quote
Top
Bottom
Edit
Posts: 10137  Registered: May 2001
billrubin

Senior Member
10K

Date Posted: Dec/15/2004 12:51 PM

atomicdude said:

so how much did they lose really? $5~10 per title? turned it into a customer service fiasco...haha. and you wonder why all our good jobs are being outsourced.


Except the jobs in question are NOT going to be outsourced. And the jobs that CC *has* outsourced are "customer service", and they don't do a very good job at it.


Reply
Quote
Top
Bottom
Edit
Posts: 1393  Registered: Dec 2002
Goferebater

Senior Member
1K

Date Posted: Dec/15/2004 12:55 PM

psuJC said:

here's a question for you. Do you personally know anybody who has filed a lawsuit against someone that was unfounded? I'm not asking if you've heard of one, I'm asking if YOU personally know someone. In fact, lets take a poll. I don't know anybody. I've asked a few coworkers, they don't know any either.

As a matter of fact -- Yes.
My daughter was at-fault in a very minor fender-bender car accident, which broke her turn signal light and dented the bumper a little. The other car had 3 passengers who all showed and expressed no signs of pain or injury. Later we found out that one of the passengers claimed a neck injury and via a slime-bag lawyer threatened to sue. Our insurance company decided to settle for $20,000.

I am talking about slimeballs like this that are ruining our country by being able to get away with this crap. You ask if any of my friend or family have filed a frivolous claim? No, because they are part of the principled majority of Americans. The problem is the slimeball few who in the past were laughed off or put in jail, but today can collect thousands and millions by visiting a slimeball lawyer.


Reply
Quote
Top
Bottom
Edit
Posts: 141  Registered: Jul 2003
Case1096

Member

Date Posted: Dec/15/2004 12:55 PM

galawdawg said:

I have prosecuted thousands of cases in my career, a handful of them "delayed report" cases with warrants obtained by private citizens. My conviction rate on cases that are actually tried to a jury is about 98%. Know how many of those delayed report private warrant cases have resulted in a conviction after trial? Zero. None. Nada.

My colleagues have had the same experience. It is also unethical for a prosecutor to indict a case for the purpose of seeking an advantage for a litigant in a civil matter. If I find out that an incident is not reported to the police at the time of the event and that a civil case is pending/imminent, I generally decline to prosecute.



You have a Zero conviction rate for delayed reports, however he did contact the police that same day, he just did not file the formal report. So this is technically not a delayed report, it was verbally reported on a taped line with the police department.


Reply
Quote
Top
Bottom
Edit
Posts: 716  Registered: Jan 2003
Free4ever

Thrifty Member

Date Posted: Dec/15/2004 12:56 PM

Wow this thread soon has quickly become an assault on what the OP should have done (according to varying opinion of other FW'ers). Too many people here want to see a lawsuit because frankly, its not their fight and they just like to see blood. Its easy to pass judgement on someone while sitting in front of a monitor and thinking idealized situations and how you would have done it differently (and with better results ofcourse ). In real life its not so easy, considering the actions required on the OP's path. Maybe he thinks the situation doesn't require such drastic action. Whatever his reason let him make his own decisions.


Reply
Quote
Top
Bottom
Edit
Posts: 1550  Registered: Feb 2001
atomicdude

Senior Member
1K

Date Posted: Dec/15/2004 1:05 PM

Free4ever said:

Wow this thread soon has quickly become an assault on what the OP should have done (according to varying opinion of other FW'ers). Too many people here want to see a lawsuit because frankly, its not their fight and they just like to see blood. Its easy to pass judgement on someone while sitting in front of a monitor and thinking idealized situations and how you would have done it differently (and with better results ofcourse ). In real life its not so easy, considering the actions required on the OP's path. Maybe he thinks the situation doesn't require such drastic action. Whatever his reason let him make his own decisions.




then why did he post in the first place? FW'ers love lawsuits, didn't you know? besides,

we've all been in those bad "YMMV" deals situations, have walked away, and cried in the corner...we're just trying to help the OP. he was physically assaulted - that's a line that hasn't been crossed for many in the hotdeals world