Date Posted: Dec/15/2004 11:25 AM
Hip2u77 said:
Ok, so let me get this straight. Everyone is saying sue because
someone put their hand on someone and ripped a bag from their
hand.
I agree with whoever said it first, the day the lady
sued Mc'D's was the day this country started on a down hill slide.
Everyone is sue happy. Sad
Someone commented that the guy
was probably new since he didn't know to ring it up at the
front.
So, who's to say the guy didn't just get the job
after having managed a small store somewhere making no money,
while attending night school for the last 2 years. Now he's
finally got a job where he can pull himself out of debt and
finally be able to give his kids cool items like. . . PS2
games.
Instead, one day a guy comes in and knowingly takes
advantage of a price mistake
Date Posted: Dec/13/2004 12:53
PM undefined said:
Dead in Westminster, CO. They know to fix the price 
and being worried that since corporate sent
out an email explaining the price mistake, (that he might of just
got before the incident happened) he would lose his job and have
to explain to his wife and kids why they're christmas is now going
to suck because dad got fired for letting a guy leave the store.
Sure the guy over reacted and yes the story it's a little
far fetched but anyone that's ever been in debt to the point that
they know if they lose their current job they're screwed because
they won't find another one that pays the same, in turn causing
them to know they'll lose their car/house/wife/kids, etc,
understands how emotions could run high.
The fact is I
don't know why he did what he did. It's not right, but come one
people, is it really worth a lawsuit? I'd think not.
Oh,
and for the people that would question what I would've done in
that situation. Easy, I'll give you perfect example of an incident
that DID happen a couple years back.
I was getting ready
for a trip to the sand dunes in Waynoka, OK. The day before I was
due to leave my battery died for my camcorder. I called around and
the closest store that had it was a BB. CSR told me straight out,
"Oh yeah, we've got that on the rack."
So, I drove the 30
miles and spent 15 minutes looking up and down the isle for it.
After I didn't find it I called a CSR over and asked about it.
After another 15 minutes he tracked me down and told me "We don't.
. . Uh. . . stock that battery." I explained that "I just called
up here an hour ago and was told that it was in stock." "Um, yeah
that was me that you talked to, I figured we carried them all."
Needless to say, at that point, my blood pressure started to rise,
along with my voice. Never cursed or anything like that, but I let
him know I wasn't happy about him waisting my time because of his
lazyness.
One of the other CSR must have heard me and
called the manager, as he showed up not to long after. I explained
what happened and got the typical "I'm sorry about that. . . we
usually carry that." I told him "The (CSR) just told me you guys
don't ever carry that battery, and I don't like the textbook
rebuttals from either of you." He said "Sir, I'm sorry we didn't
have what you wanted but I'm going to ask you to leave" Being hot
headed like I am, I continued to explain their ". . . anything to
get the customer into the store" crap wasn't right.
At that
point he reached up, put his hand on my shoulder, grabbed my shirt
in a fist like manor, turned me towards the door and said "You're
going to have to leave the store, now, before I call security."
(Since when has BB had security???)
Without blinking an
eye, I turned back around, stepped towards him, and in a very calm
yet, I'm not playing tone said, "Partner, if you don't take your
hand off me, one of us is going to jail. . . the other to the
hospital!" Needless to say, with a surprised look on his face, he
immediately jerked his hand back to his chest.
After that
I walked to the exit, with him and another one of his minions
following a few feet behind me.
I never did anything about
it. Wasn't worth it.
Well, since most customers chose the way yo did
when situation came down like this, I'm 100% sure that you are not
the LAST ONE whose shirt was grabbed by BB or CC CSR or manager.
Your silence "encouraged" their bad behavior since they can see from
this event that they just "fixed" an evil customer who felt guilty
therefore did not further complained...
Sometimes customers
need to protect their interests (not mention dignity) by THEMSELVES
through FIGHT (complaint/lawsuit/media). The worst option is to keep
silence since it will sacrifice your interest as well as all other
customers. For example, next time when you call your local BB for
item availability, if they say "yes", do you still believe them?
Message edited by:
oliva on 2004-12-15 11:29:53
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