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Assault by Circuit City Store Director.... UPDATED 12/22 - going on the radio
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Posts: 1297  Registered: Nov 2002
Googler

Senior Member
1K

Date Posted: Dec/14/2004 5:30 PM

TheWiseGuy said:

Tazznum1 said:

I can tell you were a new member well before I looked at your tag. This is FW, this is what put FW on the map, this is what FWers do. If you don't like it, then don't. Who picks at you when you make a mistake? Sounds like you get bullied and take it and take it. Many companies online did not make it because they were overpriced or their overhead and advertising were way out of line when they first started up, not because of a pricing error or two.



LOL@Tazznum1, first of all, dev77 has been a member longer than u. second, i applaud dev77 for his views. tho what happened to undefined is clearly wrong, i too find that everyone is always pro-consumer and anti-management. again, i am not siding with CC, what happened should never have occurred. but people here are always crying for blood. looking for termination, etc. keep in mind this person is only human. the holiday shopping season is a very trying time for anyone working in retail. this person could be your father, your mother, your brother, your sister, husband, wife, aunt, uncle, son, daughter, etc. when u scream for their termination, u are dealing with their livelihood. i too, like dev77, believe in what comes around goes around. so all of u that wish bad things for this employee, don't be surprised when if u make a mistake, and they pounce on u for that mistake too.



I wouldn't say everyone is always pro-consumer. If you ask a forum full of liberals (in the case of this forum, most likely lower-middle to middle-middle class), then yes, you will probably encounter these views.

If you talk to a group of upper-middle or wealthy conservatives, many of whom own businesses themselves, I suspect you'd find a much different story.


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Posts: 18  Registered: May 2004
Gadget111

New Member

Date Posted: Dec/14/2004 5:32 PM

Let me ask everyone here a question - would you prefer Circuit City to pay out a single cash settlement to one customer who was treated improperly, or would you prefer Circuit City to create a formal plan (and implement it) to improve their customer relations and management training?

I would really appreciate opinions on the above question.


There is no reason why they cannot and should not do both.

I understand that you want to look out for everyone, and I commend you on this point. You can also look out for yourself, and/or the charity of your choice if you don't want the cash settlement.

CC if the allegations are true, should be doing both of these things without you having to tell or remind them!

TextThere is no reason why they cannot and should not do both.


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Posts: 436  Registered: Jun 2003
aeneas3

Senior Member

Date Posted: Dec/14/2004 5:37 PM

lol
that is crazy. kudos for you for keeping your cool and doing things the right way. i also like your stance with this - you dont care what you get from CC besides an apology and the assurance that it will not happen again. besides their idiotic CSRs who sometimes dont know their PM policy, I have had good experience with CC fixing problems when they occur. there was an HD deal on a 250gig HD last year and the rebates took 13 weeks to come back. i emailed them at 10 weeks asking what had happened and they sent me a 10 dollar gc to apologize for the delay. i never asked for anything. good luck and stick with it.


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Posts: 53  Registered: Dec 2004
SolidGun

Member

Date Posted: Dec/14/2004 5:37 PM

A formal plan implemented will benefit in the long run for all of us. However, the person that sue should receive something in return for their troubles with the legal system.


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Posts: 1297  Registered: Nov 2002
Googler

Senior Member
1K

Date Posted: Dec/14/2004 5:38 PM

DickOttre said:

Stick it to CC and those fuking prikks.

Press charges against ANYONE WHO assaulted you, no questions asked. You need to teach those basterds a lesson that under no circumstances should anyone ever touch you, unless physical harm is immediate to you or someone else (you care about). I used to work for a security outfit (before I gained too much weight and was asked to leave!). In training, (thanks Bill Brown), the main point conveyed was just "OBSERVE and REPORT". If someone is walking out of a store with unpaid merchandise, just observe and report. Write down physical description and what happened, and report it to the proper authorities (the police).

In this case, the sorry asss Circuity City manager should have done the same thing, observe and report. If he thought something illegal was occurring, he could have called the police. If a store policy was not followed, he should have let you go and called CC corporate. Otherwise, he should have just let it go. Is a $50 loss to CC worth someone getting killed (who knows who could have been carrying a gun that day and stupidly got carried away).

Ram those basterds up the asss. Tell CC corporate you may hire an attorney. Don't threaten to hire attorney if they don't settle, or say you have an attorney if you don't, just be up front with them. They are sitting on a huge land mine and potential lawsuit.

Make them pay for such a stupid and moronic decision. Maybe CC corporate (and these other stores) will put more time into training so that future managers and employees will realize they are not RAMBO, but actually STORE CLERKS/Managers.

I agree all the blame is not on the employee, but he should be held responsible as should CC Corporate. In life, we are all held accountable for our actions. One thing we must remember, is never ever touch someone else without their permission.



In this case, the employee's actions were completely unjustified, but I don't agree for a second that you never have the right to touch someone. If someone was stealing from my store, I sure as hell would touch and detain them, while I had the police called. If someone came into my store with a weapon and threatened me or one of my employee's, I'd blasta hole in his head. If someone breaks into my house, armed or not, I will make sure he leaves in a body bag. I am not willing to allow others to trample over my inalienable rights to life, liberty, and property.


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Posts: 64  Registered: Nov 2003
Madscioly

Member

Date Posted: Dec/14/2004 5:49 PM

Googler said:

DickOttre said:

Stick it to CC and those fuking prikks.

Press charges against ANYONE WHO assaulted you, no questions asked. You need to teach those basterds a lesson that under no circumstances should anyone ever touch you, unless physical harm is immediate to you or someone else (you care about). I used to work for a security outfit (before I gained too much weight and was asked to leave!). In training, (thanks Bill Brown), the main point conveyed was just "OBSERVE and REPORT". If someone is walking out of a store with unpaid merchandise, just observe and report. Write down physical description and what happened, and report it to the proper authorities (the police).

In this case, the sorry asss Circuity City manager should have done the same thing, observe and report. If he thought something illegal was occurring, he could have called the police. If a store policy was not followed, he should have let you go and called CC corporate. Otherwise, he should have just let it go. Is a $50 loss to CC worth someone getting killed (who knows who could have been carrying a gun that day and stupidly got carried away).

Ram those basterds up the asss. Tell CC corporate you may hire an attorney. Don't threaten to hire attorney if they don't settle, or say you have an attorney if you don't, just be up front with them. They are sitting on a huge land mine and potential lawsuit.

Make them pay for such a stupid and moronic decision. Maybe CC corporate (and these other stores) will put more time into training so that future managers and employees will realize they are not RAMBO, but actually STORE CLERKS/Managers.

I agree all the blame is not on the employee, but he should be held responsible as should CC Corporate. In life, we are all held accountable for our actions. One thing we must remember, is never ever touch someone else without their permission.



In this case, the employee's actions were completely unjustified, but I don't agree for a second that you never have the right to touch someone. If someone was stealing from my store, I sure as hell would touch and detain them, while I had the police called. If someone came into my store with a weapon and threatened me or one of my employee's, I'd blasta hole in his head. If someone breaks into my house, armed or not, I will make sure he leaves in a body bag. I am not willing to allow others to trample over my inalienable rights to life, liberty, and property.




In most states not letting a shop lifter leave the store is illegal. I worked at best buy for 4 years, we were not suppose to put one hand on the person. Let them leave, follow them to their car and call the cops.

This is different then a home, the business invites everyone into their store. They have the right to ask someone to leave, but not by force, unless danger will occure. They shoulc have called the cops.

This man should:
A: Call all the media that he can.
B: Sue them, do not settle take it public so everything is public.
C: Have the man that assulted him arrested, most likely will only be 5th degree but still he will pay some how.

There was no reason for this man to even have been blocked from leaving.

My 2 cents


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Posts: 1297  Registered: Nov 2002
Googler

Senior Member
1K

Date Posted: Dec/14/2004 5:52 PM

Madscioly said:

Googler said:

DickOttre said:

Stick it to CC and those fuking prikks.

Press charges against ANYONE WHO assaulted you, no questions asked. You need to teach those basterds a lesson that under no circumstances should anyone ever touch you, unless physical harm is immediate to you or someone else (you care about). I used to work for a security outfit (before I gained too much weight and was asked to leave!). In training, (thanks Bill Brown), the main point conveyed was just "OBSERVE and REPORT". If someone is walking out of a store with unpaid merchandise, just observe and report. Write down physical description and what happened, and report it to the proper authorities (the police).

In this case, the sorry asss Circuity City manager should have done the same thing, observe and report. If he thought something illegal was occurring, he could have called the police. If a store policy was not followed, he should have let you go and called CC corporate. Otherwise, he should have just let it go. Is a $50 loss to CC worth someone getting killed (who knows who could have been carrying a gun that day and stupidly got carried away).

Ram those basterds up the asss. Tell CC corporate you may hire an attorney. Don't threaten to hire attorney if they don't settle, or say you have an attorney if you don't, just be up front with them. They are sitting on a huge land mine and potential lawsuit.

Make them pay for such a stupid and moronic decision. Maybe CC corporate (and these other stores) will put more time into training so that future managers and employees will realize they are not RAMBO, but actually STORE CLERKS/Managers.

I agree all the blame is not on the employee, but he should be held responsible as should CC Corporate. In life, we are all held accountable for our actions. One thing we must remember, is never ever touch someone else without their permission.



In this case, the employee's actions were completely unjustified, but I don't agree for a second that you never have the right to touch someone. If someone was stealing from my store, I sure as hell would touch and detain them, while I had the police called. If someone came into my store with a weapon and threatened me or one of my employee's, I'd blasta hole in his head. If someone breaks into my house, armed or not, I will make sure he leaves in a body bag. I am not willing to allow others to trample over my inalienable rights to life, liberty, and property.




In most states not letting a shop lifter leave the store is illegal. I worked at best buy for 4 years, we were not suppose to put one hand on the person. Let them leave, follow them to their car and call the cops.

This is different then a home, the business invites everyone into their store. They have the right to ask someone to leave, but not by force, unless danger will occure. They shoulc have called the cops.

This man should:
A: Call all the media that he can.
B: Sue them, do not settle take it public so everything is public.
C: Have the man that assulted him arrested, most likely will only be 5th degree but still he will pay some how.

There was no reason for this man to even have been blocked from leaving.

My 2 cents



As was shown in another thread, many stores have policies against touching customers simply to avoid liability, but if you have a reasonable belief that someone is committing a crime, you can detain them in almost all states.


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Posts: 121  Registered: Feb 2004
ecnica

Member

Date Posted: Dec/14/2004 5:54 PM

I personally would had my wife call the police as soon as the store director grabbed my arm and snatched the bag away. I also would have started asking people to stick around as witnesses when the cops arrived. Sue them and donate the $ to charity (since $ is not what you want)and send the store director a gift basket.


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Posts: 13  Registered: Jun 2004
cdiddy1

New Member

Date Posted: Dec/14/2004 6:00 PM

undefined - You might actually try this link instead for 9 news - It's the newstips link and its for "9 Wants to Know", the consumer action reporters.

C

9 Newstips link


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Posts: 1243  Registered: Nov 2003
linrick

Broke Member

Date Posted: Dec/14/2004 6:14 PM

ecnica said:

I personally would had my wife call the police as soon as the store director grabbed my arm and snatched the bag away. I also would have started asking people to stick around as witnesses when the cops arrived. Sue them and donate the $ to charity (since $ is not what you want)and send the store director a gift basket.

absolutely agreed with ya 100%. although, i wouldn't even wait and call the pd myself as soon as store people won't let me leave.

i'm saving my local news stations' phone numbers and local police department number on my cell so i don't have to wait or search for them.

haven't had this happen to me yet, but i don't shop at local bbs or ccs because they always give me excuses not to pming (even though i brought the actual ad).


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Posts: 53  Registered: Dec 2004
SolidGun

Member

Date Posted: Dec/14/2004 6:14 PM

ecnica said:

I personally would had my wife call the police as soon as the store director grabbed my arm and snatched the bag away. I also would have started asking people to stick around as witnesses when the cops arrived. Sue them and donate the $ to charity (since $ is not what you want)and send the store director a gift basket.



If you do donate it to charity, I strongly suggest that you think of the hungry children. From the money I have saved here so far, I have always set aside 50% for the feed the hungry children programs available in my local community. I know that there are other needs out there, but I always want to support the children first, because they never had a chance. (Of course it is your choice to donate it to anyone, but I am just giving you an option if you haven't thought about it....that is if you do receive monetary compensation for your loss)

Also, IF/when you do this, please make it public so that the public is aware that this type of practice is occurring at these large chains and so that it doesn't happen to other people who are not part of FW and are unaware of their rights and as to what to do. It may not be a great thing for CCity, but by doing so you are benefiting more than savvy shopper here at FW. It may go national and may change other store's practices and remind their employees.

 Message edited by: SolidGun on 2004-12-14 18:16:38


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Posts: 404  Registered: Sep 2003
japaninator

Senior Member

Date Posted: Dec/14/2004 6:45 PM

packersrule said:

maggymay said:

I have had a more than bad experience w/ CC in last 2 days:

Went yesterday morn, looking for item-- showing online to be there and the price. They said they did not have. FINE. move on, so called 800# to order, they ordered, said i could PICKUP at my local cc store!! OK-- move on, another item i wanted, could not buy online, had to be "instore", OK-- my local DID NOT HAVE they said, called next one(was not available online), 150 miles away (toys for kids--crazy) THEY SAID, my store DID HAVE and was showing to have more in stock than they did-- getting mad by now.

went back out, (another trip), did they care? NOT to pick up 2 items i COULD have gotten in first trip.

Went back today to get 2 items i found online. said they did not have one, and the other, the price was not right-- (price showing online). fine, ordered online, told DH to stand there and wait 5 min, and he could pick up. he did. was it an "online deal only"? NOT
DID THEY CARE? NOT
But, got my items, and paid exactly what they were showing online to be and they were exactly AT THAT STORE. subject closed.

......HOWEVER!!!!!------------ my time is costly......and do they care? NOT!!

(was given my local store manager's name by the other CC 150 miles away-- after telling them what happened-- and yes i did ask for, and did go thru the store manager. Did it make a difference? NOT )





Um what did she just say? was that english



NOT


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Posts: 311  Registered: Feb 2004
MuppetsFan

Senior Member

Date Posted: Dec/14/2004 6:50 PM

packersrule said:

maggymay said:

I have had a more than bad experience w/ CC in last 2 days:

......HOWEVER!!!!!------------ my time is costly......and do they care? NOT!!

(was given my local store manager's name by the other CC 150 miles away-- after telling them what happened-- and yes i did ask for, and did go thru the store manager. Did it make a difference? NOT )





Um what did she just say? was that english



I can't tell you but I need some Tylenol after reading that. It gave me a headache it was so bad.


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Posts: 14  Registered: Nov 2004
Zolar

New Member

Date Posted: Dec/14/2004 6:52 PM

MuppetsFan said:

packersrule said:

maggymay said:

I have had a more than bad experience w/ CC in last 2 days:

......HOWEVER!!!!!------------ my time is costly......and do they care? NOT!!

(was given my local store manager's name by the other CC 150 miles away-- after telling them what happened-- and yes i did ask for, and did go thru the store manager. Did it make a difference? NOT )





Um what did she just say? was that english



I can't tell you but I need some Tylenol after reading that. It gave me a headache it was so bad.



me too, my head is spinning. I think she said something about CC lying to her about stock availibilty and waisted her time traveling 150 miles... I could be wrong though


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Posts: 251  Registered: Apr 2002
Userid00

Senior Member

Date Posted: Dec/14/2004 6:55 PM

While not one for frivolous lawsuits (think McDonald's hot coffee), I don't think some form of compensation is unreasonable either. Think about how much time/energy is being spent on this. Especially at this time of year - shopping, family, friends, parties..., does anyone really have the time or inclination for doing interview after interview, filing reports, documenting, etc. Why should the customer have to do their (store manager / regional director) job in ensuring good customer service?

But good point OP - "single cash settlement to one customer ...[or] improve their customer relations and management training". And we know that in class-action suits only the lawyers win. So I'm thinking personal responsibility for the store managers = demotion and no bonus this year. And some financial reprimand so CC executives and other retailers get the point = customer appreciation days, everything 30% off <-- i.e., how do I get in on this deal